Privacy Policy

Last Updated: June 23, 2026

Introduction

Bottleworx (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, create an account, subscribe to our communications, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account login credentials
  • Order details and purchase history
  • Custom engraving or personalization information
  • Customer support communications
  • Reviews and feedback

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete credit card information on our servers.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Referring websites
  • Pages visited
  • Date and time of visits

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance customer experience
  • Support advertising and marketing activities

You may control cookie settings through your browser preferences.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Manage customer accounts
  • Process returns, exchanges, and warranty claims
  • Communicate order updates and shipping notifications
  • Improve our products and services
  • Personalize your shopping experience
  • Detect fraud and protect website security
  • Send marketing communications when permitted by law
  • Comply with legal obligations

Email Marketing

If you subscribe to our newsletter or promotional communications, we may send updates regarding:

  • New products
  • Promotions and discounts
  • Company news
  • Special events

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

Sharing Your Information

We may share personal information with trusted third parties including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Customer service providers
  • Marketing and analytics partners
  • Professional advisors
  • Government authorities when required by law

We do not sell or rent your personal information to third parties.

Third-Party Services

Our website may use third-party services such as payment gateways, analytics platforms, social media integrations, and marketing tools. These providers have their own privacy policies governing the information they collect.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Complete transactions
  • Maintain warranty records
  • Comply with legal, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

Your Privacy Rights

  • Subject to applicable law, you may have the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent where applicable
  • Request deletion of personal information where permitted by law
  • Request information regarding how your data is used

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

International Transfers

Your information may be processed or stored in Canada, the United States, or other jurisdictions where our service providers operate. Appropriate safeguards will be implemented where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.

Contact Information

Bottleworx Inc.

124 Alicia Lane
Rockwood, Ontario N0B 2K0
Canada

Phone: 1-844-268-9679
Email: support@bottleworx.com

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.